Privacy Policy

1. About This Policy

This policy applies to personal information collected through the Hivevolent website and related communications.

Depending on where you are located and the laws that apply to Hivevolent, additional privacy rights and obligations may apply.

Where applicable, we aim to handle personal information consistently with relevant privacy laws and principles, including the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

Depending on how you interact with us, we may collect information such as:

Information you provide

• Name
• Business or company name
• Email address
• Phone number
• Information you provide through our contact forms
• Project requirements and business information you choose to share
• Other information you voluntarily provide when communicating with us

Information collected automatically

When you visit our website, certain technical information may be collected automatically by our hosting environment or website infrastructure, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of access
• Other technical or usage information

We do not currently operate a separate third-party analytics product on this website. If that changes, we will update this policy to reflect the tools in use.

3. How We Collect Information

We may collect personal information when you:

• Submit a contact or enquiry form
• Email or otherwise communicate with us
• Request information about our services
• Discuss a potential project with us
• Use features of our website
• Interact with our website through cookies or similar technologies

We may also receive information from third parties where this is permitted by applicable law.

4. How We Use Information

We may use personal information to:

• Respond to enquiries
• Understand your project requirements
• Communicate with you about our services
• Prepare proposals or quotations
• Provide and manage services
• Improve our website and services
• Maintain website security
• Prevent fraud, abuse, or misuse
• Comply with legal obligations
• Carry out other purposes that you have authorised or that are permitted by applicable law

We do not sell your personal information.

5. When We Share Information

We may disclose personal information where reasonably necessary to operate our business and provide services.

This may include disclosure to:

• Technology and hosting providers
• Email and communication providers
• Professional advisers
• Contractors or service providers working on our behalf
• Government authorities or regulators where legally required

We aim to share only information that is reasonably necessary for the relevant purpose.

6. International / Overseas Disclosure

Some technology and service providers we use may operate or store information outside your country.

Where personal information is disclosed to an overseas recipient, we will take reasonable steps appropriate to the circumstances to protect that information and comply with applicable privacy obligations.

7. Data Security

We take reasonable steps to protect personal information against:

• Loss
• Misuse
• Unauthorised access
• Unauthorised disclosure
• Modification
• Destruction

Security measures may include appropriate access controls, authentication, encryption, secure hosting, and other technical and organisational safeguards appropriate to the information we hold.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, resolve disputes, maintain business records, or meet legal and regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.

9. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Ask questions about how your information is handled
• Withdraw consent where processing relies on consent
• Opt out of certain direct marketing communications
• Make a privacy complaint

If you believe we have mishandled your personal information, please contact us first so we can investigate and respond.

10. Cookies & Analytics

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website, improve performance, and maintain security.

This may include essential cookies required for the website to operate (for example, session cookies).

We do not currently use a third-party analytics platform such as Google Analytics on this website. If we introduce analytics or similar tools in the future, we will update this section to identify them.

Where third-party technologies are used, those providers may collect information in accordance with their own privacy policies.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Children's Privacy

Our website and services are intended for businesses and general audiences and are not specifically directed toward children.

We do not knowingly collect personal information from children for purposes unrelated to providing our services.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or legal obligations.

The updated version will be published on this page with a revised "Last updated" date.

14. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our handling of personal information, contact us: